FAQs

Frequently Asked Questions

Find answers about Quadratribu snacks, ordering, payments, shipping, refunds, safety, and more. Click a question to reveal the answer.

Product & Quality

Naru is a traditional Bengali sweet made with jaggery, coconut, or other ingredients. Along with Naru, we offer other authentic snacks made with natural ingredients and traditional recipes that bring you the flavors of Bengal’s heritage.

We offer a curated selection of ethnic Bengali sweets and snacks such as Naru, puffed rice treats, and other handmade delicacies. Each product is carefully prepared using age-old methods to preserve authentic flavors.

Yes! We prioritize your health and ensure that our products are made with fresh, natural ingredients without artificial preservatives or additives.

Our products are best consumed within a few days to a week from the date of delivery. Please store them in a cool, dry place and keep them sealed to maintain freshness.

Some items may contain allergens like nuts, milk, or wheat. We clearly mention any allergens in the product descriptions. Please check before ordering or contact us if you have any dietary concerns.

Ordering & Gifting

Browse our products, select the items you love, add them to the cart, and proceed to checkout. Fill in your address and choose a payment method to place your order easily.

Yes! Our snacks make wonderful gifts for festivals, birthdays, or special occasions. We can even include personalized notes to make your gift extra special—just let us know at checkout.

Certainly! Whether it’s a wedding, cultural event, or office party, we can prepare large quantities to meet your needs. Contact us directly with your requirements, and we’ll help you with customized solutions.

We start processing orders quickly to ensure freshness. If you need changes, contact us immediately. We’ll try to accommodate your request if the order hasn’t been shipped.

Please review your delivery address carefully at checkout. Once the order is confirmed, we may not be able to update it, so double-check to ensure it’s complete and accurate.

Payment & Shipping

✔ Cash on Delivery (COD)
✔ UPI (Google Pay, PhonePe, etc.)
✔ Credit/Debit cards
✔ Net Banking
✔ Wallet services

Yes! For your convenience, you can choose cash on delivery during checkout, and pay the courier at your doorstep.

Absolutely! We use trusted and encrypted payment gateways to ensure that your payment information is safe and secure.

No! We offer FREE shipping on all orders across India — no hidden costs, no minimum order value.

✔ Metro cities: 2–4 business days
✔ Other areas: 4–7 business days depending on courier

We pack items in airtight containers and cushion them with puffed rice (muri) to protect them from damage while keeping them fresh throughout transit.

Yes! After dispatching your order, we’ll send you tracking details via email or SMS so you can follow the delivery in real-time.

The courier may leave your package at a nearby collection point or attempt re-delivery. You can contact us to reschedule or provide additional instructions.

Please double-check your address while placing the order. We are not responsible for delivery delays or issues caused by wrong or incomplete address details.

Refunds & Returns

No, we do not accept refunds for change of mind because our products are perishable and made fresh for every order.

Refunds are only provided if you receive a damaged product or a wrong item. We’ll verify the issue and process a refund or replacement.

Contact us within 48 hours of receiving the order. Provide photos or video proof along with your order details, and we’ll quickly resolve the issue.

No, for safety and hygiene reasons, we cannot accept returns unless the product was damaged or incorrect at the time of delivery.

Once we verify the issue, we’ll process your refund or replacement within a few business days. We aim to make the resolution as smooth as possible.

Safety & Quality Assurance

Our kitchen follows strict hygiene protocols. We use sanitized workspaces, food-safe containers, and tamper-proof packaging to ensure product safety at every step.

Store your snacks in a cool, dry place and keep them sealed to maintain freshness. Avoid exposing them to moisture or direct sunlight.

We prepare products in small batches using traditional recipes and fresh ingredients. Each product is carefully packed to ensure it reaches you in the best condition.